Telephone Triage and Consultation Skills Online Training Programme For Clinicians

• Are you a health care professional looking for training in telephone consultations and telephone triage?
• Do you want to manage your workload or appointment systems more effectively? 
• Are you currently involved in tele nursing or triage or looking to enhance the services you offer your patients?
• Do you want to improve the cost effectiveness of your telephone consultations? 

If the answer to any of these questions is yes then you need our telephone triage and consultation skills programme! 

Following the success of our classroom training we have developed this online programme in order to provide access to specialised and high quality education and information at a time and place convenient to the learner; negating the need to take time off work, as well as  reducing your costs.

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Telephone Communication and Customer Service Skills On Line Training Programme For Non Clincians 

Our new online programe aimed at GP Receptionists, Administration Staff and Call Handling Staff in Primary Care is now available. It will provide training in how to deal safely and effectively with calls in General Practice at the first point of contact - the Receptionist, Call Handler or other members of your non clinical team. 

The programme covers:

• the difference between face to face and telephone communication
• how to communicate effectively on the phone
• overcomming barriers to communication
• active listening and what this really means
• managing difficult callers, assertion and aggression
• telephone etiquette (how to manage a call from beginning to end)
• safety netting

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PLEASE NOTE: When purchasing a licence, you must abide by the Terms and Conditions which state one licence per user. Log in details cannot be shared to allow other users access. If more than one person is to use the licence, you must purchase one for each user. See details for multiple licence purchase.